Logging into the advanced settings (IP address in browser) says internet has registration failure. 0 (black) Close. I’ve reset and rebooted the hub multiple times, unplugged and plug in all cables from both sides multiple times and I’m just getting no Wi-Fi. Have you been able to check our service page here to see if this is due to any known network issues in the area. If you’re using a splitter, make sure that’s firmly. It has it for about 30 minutes and then turns solid white but no devices can connect to it. Restart the hub. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. Flashing White. There's no official status of an orange light on the Hub 3. Alternatives to Super Hub 4 routers. Red flashing LED means no connection to VM network: Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. Red flashing phone light. It will then start flashing orange and white as it tries to connect to the TalkTalk network. Green Light. After that the Landline Light started. Checked all connections. You will see a solid white light ring if you have a Hub 4. Please look out for the purple envelope in the top right of the screen. The Virgin Media Hub 5 light at the front let's you know what is g. A Virgin Media hub’s white light has a special meaning. Checked with Virgin Media site (and the automated telephone line) both saying there are no issues in the area, but when you connect to the Hub. Wait 5-10 minutes for the Hub to reboot itself. When a light is flashing, whether the white power light or the blue wireless light, it usually shows that data is being transferred. OK - first thing is that the yellow light syndrome is quite common on ageing Hub3's (you probably received a re-furbished Hub3). Flashing red light – It explains there is an issue with the telephone system; check all the connections. This is what you'll see when the Hub’s working normally. Hello, Received our Hub 4 today. 1 – Between the modem and the router, disconnect the Ethernet connection. Have an orange light showing on hub box and intermittent Internet access. When the Wireless light on the WiFi Booster stops blinking and goes off, the copying process is complete. Networking and WiFi. How do I fix this. No devices are working after waiting a good 20 minutes. Only light showing is the Orange (white) one, unless I reboot the hub when it goes through its slow display of flashing green and red lights, then back to where we started. Solid white, dimmed: Everything’s okay. Keep it on. It’s just a yellow light remaining. clairelb444. That has to be done first before you can change the name and password. It seems since this event, the light on the router is a solid white from the moment it powers on. The red flashing light on the hub suggests you may be disconnected somewhere beyond your property (e. Find your router’s power button and press it to do this. I have checked the service status in my area and it says no issues. 0. We would like to show you a description here but the site won’t allow us. Make sure your white cable is firmly plugged into the hub and socket at all times. 4. I have had a technician come to try and fix - 5381631. and tells you of more local issues down to street cab/ postcode level. The power light will remain on. The WiFi Booster will start copying your Hub’s details. Virgin TV 360. Any attempt to reset or hard reset it have failed and resulted in another 30 minutes of flashing blue lights and a solid white light with no Internet. on 07-01-2023 14:46. The pods have been switched off since yesterday evening and I have plugged them in next to the hub and switched them on. Should this be displayed for any length of time when the hub4 is first Plugged in. Stream from Virgin Media. Wait at least a full minute for the router to reboot. on 19-01-2023 16:35. This can happen after a software upgrade. KieranNana. Not responding anymore. It should be a solid white light if your Hub is powered on and working correctly. 2. Options. Start with a factory reset on your hub (press and hold the reset button for 30 seconds) it will take about 5-10 minutes to reset. I’m not having any issues I was just wondering why the light is now flashing red (it’s the RX light that’s flashing red in the picture). The Virgin Media Hub might not work for you, so you. DO NOT reboot the hub but allow it 8 to 10 minutes to boot up and settle down. You’ll know it’s ready when the white power light at the front of the Hub is on. Call equipment activation on 0800 953 9500. Flashing red light on box on wall in QuickStart, set up and connections yesterday WiFi pods, one flashing blue, one flashing green in Networking and WiFi yesterday Wi-Fi pod not connecting to new hub 5 router in Networking and WiFi yesterdayHub 5 flashing green light continuously. Since swapping the wifi pod doesn’t work (constantly flashing white light) and the Virgin Connect app can’t find the hub. The pod breath either blue or green sometimes white. It’s likely to be a loose connection in your home. Middle – Ready (green/blue). Bottom – WLAN (green/blue). Further power cycles and resets do not change the behaviour. Every time I reeboot which is roughly once a week, I have green WiFi light, green arrows and red light from then on. It might flash or change colour when you first turn the Hub on or after a restart. Contact Virgin Media support. Hiding your Hub in a TV cabinet or closed shelving can block your wireless signal. 0 provides essential information about the device’s power status. Wifi boosters are really hard for me to get connecting. It used to intermittently change between white and orange but now it stays orange all the time. Sign in with username. Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. All connected. 1, sign on and put it into modem mode. We would like to show you a description here but the site won’t allow us. Regards . Very Insightful Person. 11-02-2023 13:45 - edited 11-02-2023 13:47. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers. i haven’t pressed the wps, i’ve tried turning it off and on again, i’ve also tried the pinhole reset but nothing has worked. Once signed in, go to Advanced settings > Wireless> Security Select the dropdown next to Security and change it to WPA2-PSK. Its indicative of a failing/fading cheap LED component and is no indicator of any performance issues with the Hub - although VM have never "officially" noted this. I've checked the network log and there's a lot of warnings - 5169887. When he installed it he said the red light (that’s now flashing red) must be green. Have tried resetting: holding reset button for 60 seconds; no dice. street cabinet or omnibox etc. Dave. Had my hub 3 swapped for a hub 5 four days ago. If the internet light is off or flashing amber, run a diagnosis. For a brief period, press. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. I’m a. on 08-04-2023 10:07. g better router features, better WiFi etc (although you could just use your own access points for WiFi alone). My Hub 4 is pulsing white and occasionally flashing blue and red. 2) Turn off the hub and disconnect any Ethernet cables. If there is an area fault, VM won't send a tech until it is fixed or they may book one for you and another part of the VM system might automatically cancel the visit while any general fault is in place. White power light is on and Internet lights are blue. I was like, sure. I can find my WiFi network and connect with it. I’ve tried all the online advice and also spoken to a virgin media adviser however they were. The power light at the bottom of the device is the only light that should shine if everything is working normally. Tried manually rebooting the modem, it has flashing white light for a few minutes then red light. and the orange light is still on. This means the Hub is switched on, but your WiFi has not been activated. No service fault in my area and I’m still connected only received this hub last month after previous issues with virgin connection. If the Virgin Media box is flashing white for longer than a few minutes, this could be a sign of an issue. Options. Disconnect all ethernet cables from the Hub. With the Hub powered on use a paperclip, or a mobile sim slot tool and perform a pinhole reset by keeping it pressed in for a timed 60 seconds. I had 5g disabled on the hub but whatever i do the 5g will not renable it says it has applied. 0 Light ProblemsWe’ve already said that when there’s a problem, some lights will turn red. Here they are from top to bottom: The “Traffic” light: As with the Super Hub 2ac/2, the top light indicates if data is transmitted across the network. The hub will flash with a slow white light for a few seconds then flash rapidly yellow. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. I did two reboots and gave it 15 minutes each time, to be sat still to blue flashing IPv4 0. Switched on and off. on 18-02-2023 11:16. how to turn off or down the led ring on a virgin router hub 4 How to login == referral code get £50 off= 4 flashing blue and no internet! Hi, just found out I am having troubles with my internet connection! in the afternoon there was a small blackout in the area, lasted less than a second (I was at work), but when I came home internet seemed to work just fine. I've restarted it, called the support line. We would like to show you a description here but the site won’t allow us. Remember: Once the Hub is reset, it will. You will see a solid white light ring if you have a Hub 4. A flashing red light on your Virgin Media Super Hub could indicate a problem with your broadband connection or a loose connection in your wall socket. Kind regards Mark. It is now flashing a bright static white light. 0 Kudos. 0. The WiFi reception is poor. Flashing Green – Booting up. White power light is on and Internet lights are off. Please try the below : • Turn the power switch off on the back of the Hub. We have had a Hub 3 for a year with no problems. flashing green arrows on virgin hub 3. 6. The Virgin Media Hub 4 has four indicator lights on the front of the router that provides information about the status of your internet connection and the router itself. 1 & 2 Wireless. 0 has got a constant orange light and our internet is working intermittently. There's no official status of an orange light on the Hub 3. If the scan finds any. Hi, The internet isn't working. The Intelligent WiFi Plus is a welcome update from Virgin Media and I’d encourage anyone on the aforementioned plans to give the customer service line a call (0345 454 1111) and get the upgrade. Vote. The Power light is the first light you should look at. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. Read the article. . I turned it on and off, reset the hub and checked the cables. As per headline noticed that the internet is a bit hit and miss. It's been about 3 hours, anything else I am. Virgin Mobile. Speed. Stream from Virgin Media. As soon as the hub is ready, you will see the white power lamp. In response to carl_pearce. My hub4 will not connect to the internet, I have tried resetting, turning off, checked all the wires. 1 ACCEPTED SOLUTION. Solved: New hub - activation an different lights flashing - Virgin Media Community - 5145140. Switch the hub back on at the power. 4Ghz. Hey, Just after some advice. Hi I have had the same issue. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. Orange LED is ok. The red ight has been on constantly for 12 months. Forum; Apps. Here is a handy guide to the light on your Hub 5. All my cables are. It should then pulse slowly as it connects to your Hub. DL14 post co. Call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit. Same issue as. Why is the green arrow lights flashing on hub3? Hello, got a Hub 3 today in the post. Same today, went off, checked the status online (After tethering to my mobile) saw another outage for broadband and TV expected fix time of. The Wi-Fi signal was still appearing without any problems, so I turned the modem/router off and on again to reset it. 2. Hub 4's normally steady white band is now pulsating slowly. White power light is on and Internet lights are flashing. The LED lights on your TalkTalk router indicate the current status of your internet connection. on 07-05-2023 01:19. Hi all, I got up this morning to be greeted with my Hub 4 rebooting, thought that’s fine must be updating. Forgot username?. It’s likely to be a loose connection in your home. I turn the Hub 4 off and back on again using its switch and connectivity is restored. Alternatives to Super Hub 4 routers. Blue flashing light, no amount of resetting or restarting is fixing it. As you connect the power supply to the wall and to the Hub, make sure that it is tightly. same for disney etc. . Hub 5 Flashing Red Light. Joining in In response to. If the Power light is not on, your Hub is not connected to a power source and needs to be plugged in. Ensure that the Hub is in a well ventilated area and nothing is blocking the vent holes on the sides of the Hub. on 17-01-2023 11:31. 0 in Networking and WiFi yesterday; Whatsapp Blocked in Networking and WiFi yesterday; Relocate Virgin Media Router in QuickStart, set up and connections yesterday; New 1gig connection in Speed yesterday; slow ethernet speeds in Speed yesterdayWe would like to show you a description here but the site won’t allow us. If there’s a problem the lights will tell you what’s going on. Sit down on the night having an important conversation with a colleague and boom. Hi my virgin hub 4 has suddenly started to flash blue so Iv got no internet, I have restarted it but it’s still goes back to the blue light - 5392480. Changed the router, everything was fine. . I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Section 2: Virgin Media Hub 4 Lights 2. TV on the go. I even left it off by the wall overnig. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. Enter the password given to you. My internet connection went off last night. DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up. Hi @Nigel_F, If you ever experience a red light on the front of your Hub 3 when in router mode, please follow these steps regardless of the router being hot to the touch. on 06-09-2023 10:32. Virgin media wifi booster problem. I have: - turned it on and off at the wall. 0. Keep phoning Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. Virgin Phone Switchover. Flashing white: The Hub 4 is starting up. At the moment the flashing white light is a terminal diagnosis, and you won't get a Hub 5 to replace it. This flashes during set up, and then stays green for 2 minutes when you're done. Booster and. Ive reset using the pin and the same thing is happening. But the light is Amber. Internet LED. The pod light blinked for 10 mins then stopped showing that it is connected and the ethernet works on it. Checked with the VM connect app which indicated there was no connection. We would like to show you a description here but the site won’t allow us. The Virgin connect app just says no pod detected. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I have been on the website many times following the reeboot. HUB 5 Flashing Blue Light. Post ReplyIt keeps flashing green and then flashing white and my connectivity is still in and out. However the last two days, the Internet is completely down, with the normal white light replaced by a flashing yellow. 2GHz is slower (0-80mbps), but has large range, and can go. If you’re using a splitter, make sure that’s firmly connected, too. According to this Link a box with the light flashing in any colour is faulty. Please give me some advice to solve the issue. The lights will blink when the wireless access point is operating normally. on 31-12-2022 12:53. hub4 light goes from solid white to flashing white. Re: Intelligent Wifi Hub Not Connecting. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. Any attempt to reset or hard reset it have failed and. What reasons would cause my Virgin Media Hub 4 to slowly pulse its white LED suddenly? I dont seem to have lost service or speed, but I cant log into the hub on 192. We would like to show you a description here but the site won’t allow us. Sorry. Thank you. If it’s blinking blue or green, all’s well; if it’s dark, you’ve got an issue. on 07-04-2023 17:12. 4 to 2. Internet has been down for a day, our router is flashing yellow. You can use a pen or paper clip to do this. It may be stuck in an update loop. To fix it, check all the connections and ensure they are properly connected. This lasted until around 8pm where it turned green and started flashing again - by which time I'd cancelled the appointment with the engineer - so once again I'm stuck without internet. Woke this morning to solid green light on the hub4 Wi-Fi and connection seems to be working (I have this in modem mode) I have tried a Google search and also a search through this forum but can’t seem to find anyone detailing this happening. I followed all instructions and I can see green wifi icon and green light blinking. The top wifi light is solid green, the internet connection - 5396739. Done a few reboots, checked all the cables and connectors multiple times (all tightly screwed, no loose cables) and nothing seems to resolve the issue. Looks like it may need changing. The Passphrases of the SSIDs must match. It may be the Pod just needs to be re-activated. Re: SuperHub 5 - flashing white light. Options. . The Virgin Media Hub lights can tell you a lot about its status. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. Switch on the power button. I called Virgin Media and tried everything it asked me to do, that is, turned it on and off at the wall; checked all cables, switches etc for loose connections; pressed reset button for 30. Red: Red lights mean there’s a snag with your connection. These lights are: Power: This light will be solid white when the router is powered on. The box has a flashing red light which wasn’t there when it was installed (it was green). It doesn’t make a. Blue flashing light for 2 days now. A guide to the lights, reading from top to bottom, can be found below. If the WiFi Pod’s light is double-blinking quickly and repeatedly, it’s in the process of improving your WiFi. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. This has been going on for many weeks now and appears to be a problem with the Hub, rather than anything else. My hub is flashing a red light, but I have checked all the wires and all are connected securely. We've had a look at our systems from here and cannot find anything that explains the issues you're having. After it, navigate to the Admin settings and restart your Virgin Box. on 18-02-2023 11:16. The SSIDs must be the same and broadcast enabled. When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue. If you need any further help with this, please let us. As soon as the hub is ready, you will see the white power lamp. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. In either Mode the red power light is an indication of over heating and most not be ignored. It’s likely to be a loose connection in your home. I called the VM helpline and I got an engineer appointment for 4th of September. Best try getting it activated again, sometimes it does not work first time. If it does, proceed to the next solution. Options. Possibly not activated properly call. White power light is on, and the Wi-Fi light is flashing red – The Hub is in modem mode and won’t be sharing WiFi. This means that the Virgin Media Hub 4 is on. Home Phone. I have been through the troubleshooting guide and checked all the connections and restarted the router but that has not solved the issue. Sign in for live support. If you don’t have issues with anything other than what you’re describing here, you’re unlikely to notice a significant difference. Share with friends. 2 Internet Light. The hub flashing red light. installed the new hub 5 from hub 4 due to package change . 0. It’ll also be able to tell you if there are any issues with your account, if there is an issue with the TV or broadband service in your area or if there is a problem with the TV Box itself. From top to bottom, this is what the other lights on the Super Hub mean: The “Traffic” light: If this is twinkling blue or green, everything’s working. It’s likely to be a loose connection in your home. Hub 4 flashing white then turning red. Joining in. Thanks for taking the time to contact us via the Community. Virgin Media; My Virgin Media; Shop;. It acts as a sign of an entirely operational and functional state. This morning, after telling Virgin how bad it is, they suggested I rebooted my modem. button and unplugged and turned off at mains and every time it just goes back to a blue flashing light after a green flashing light. If it's ambient, sounds like the hub may have died. Did nothing, just the same solid white light. Area problem yesterday but was notified issues had been resolved this morning. We recently moved into our new house and have signed up with Virgin Media for our WiFi. I have 3 wifi pods in different locations of the house. This morning, after telling Virgin how bad it is, they suggested I rebooted my modem. If you know how to exit the modem mode, do it. The orange light on Virgin Media Hub 3 indicates a problem with the internet connection. The power indicator is just one use for the white light. All the white cable is probably screwed in. First instance, outage in the area, took a good 16 hours to fix. Keep it on. Base LED This should flash when the. The WiFi reception is poor. • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. To activate and register the device please contact 0800 953 9500 and ask them to. 4 and 5GHz. It is booting up and should be ready in 5 minutes. The light should turn solid for a moment when you first switch on the WiFi Pod (white). Red flashing LED means no connection to VM network: Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. I recently upgraded by bandwidth and a hub 5 arrived today. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. Press and hold the WPS/Virgin Media button on your Hub until the lights start. WiFi Light : Solid Green: WiFi is on. 4Ghz and 5Ghz Wireless networks. If the power button is steady amber, it has a power issue, call Sky for help. Telephone support tested the connection and indicated that the router (Hub 5) was not connected. Select Apply changes. installed the new hub 5 from hub 4 due to package change . My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into. Might have to try that for a few minutes, and try it both quickly and slowly. Upon receiving the Hub 4 I followed the setup guide, however, the flashing white light is followed by a solid red light. If there are no issues it would be best to check our WIFI pod help page here. and tells you of more local issues down to street cab/ postcode level. - checked all cables, switches etc for loose connections. On the other hand, red flashing lights may be a sign of trouble. Solid orange light on white hub. It’s our new-and-improved two-step speed test powered by SamKnows. Options.